Hi everyone, here are some important notes about shipping.
Our products ship from Canada.
For shipments in the USA we use USPS.
For international shipments we use PostNL or APC.
For shipments in Canada we use Canada Post.
We ship within 5 business days of receiving your order. We use a local carrier to ship across the US/Canada border for APC and USPS shipments. PostNL shipments are routed to a European distribution centre.
It can be a few days before your package is visible in the tracking system.
If you would like faster delivery on your order please contact us. We cannot arrange fast delivery on orders having a value less than $100, sorry!
If you did not receive a tracking number, please contact us for one.
During COVID delivery times vary greatly. As well in the age of contactless delivery, many carriers are dropping off notices to tell you where to pick up your package.
We ask that you keep an eye on your order and for any notifications from our store.
We do not provide refunds on International shipments that are undeliverable due to an incorrect address, missed pickup, or refusal to pay custom fees and taxes.
We do not have pickup locations anywhere in Canada. Canada Post shipping rates are high. We know that already and there's nothing we can do about it.