Last updated on Feb 19, 2024
Our products ship from Canada.
- to the USA we use USPS
- in Canada we use Canada Post
- outside of USA or Canada we use PostNL or APC. These services are labeled Economy International
We ship within 5 business days of receiving your order. This applies to all our shipping methods - Economy, Flat rate, Priority and Standard Shipping. There's a five day handling time for all our shipments.
We use a local carrier to ship across the US/Canada border for APC and USPS shipments. PostNL shipments are routed to a European distribution centre.
It can be a few days before your package is visible in the tracking system as it can take this time to get from Canada to the PostNL, DHL, USPS or APC hubs.
As of Feb 19, 2024 we offer a faster DHL delivery option.
Please select the Standard International shipping option at checkout.
You will need to provide an email address and phone number for the courier.
Sometimes the ship notification with tracking number ends up in SPAM folder, so please check there before contacting us. If you did not receive a tracking number, contact us for one.
Tracking with APC, PostNL (Economy shipping option) and USPS (Flat rate option) can be inconsistent and inaccurate. For instance, a carrier may skip one or more scans along the way. As a result your package might appear not to have left the destination or it might appear to be stuck in a particular location.
Tracking with DHL tends to be more timely and accurate. If you want better delivery times, we suggest picking the Standard International option at checkout.
Please note that some browsers do not support the APC tracking page. Try accessing APC with the latest version of Chrome and enable popups.
Economy Shipping Delivery Times
Shipping to EU and Asia with ordinary post can take between 4-8 weeks depending on where you reside. As well many carriers will drop off notices to tell you where to pick up your package.
If you do not pick it up, the item is returned to the European shipping hub. We cannot retrieve it from here and therefore cannot attempt another delivery.
We ask that you keep an eye on your order and for any notifications from our store.
Please review the APC service alerts for details about your region.
Duties and Taxes
With the exception of shipments to Canada, we don't collect duties and taxes.
The buyer is responsible for all taxes, duties and fees associated with customs clearance.
All our shipments are insured and you can report an undelivered item depending on where you reside:
30 days - from last scan or tracking update for US and Canadian shipments
45 days - from the last scan or tracking update for International shipments
We do not provide refunds on shipments that cannot be delivered due to an incorrect address, missing information, situations where a customer does not pick up the package, or a refusal to pay customs fees, duties and taxes.
We will not be responsible or refund the purchase price when tracking shows that the package has been delivered to the address.
We do not have local pickup locations.